Welcome to Dmarket - Your Trusted Online Shopping Destination in Nigeria

DMarket Platform Policy and Guidelines

Welcome to DMarket, Nigeria’s digital marketplace designed to empower local businesses and provide buyers with seamless online shopping experiences. This policy outlines the responsibilities and expectations for all users on our platform — including shop owners (sellers), buyers, and DMarket administrators.

1. General Platform Usage

• By using DMarket, you agree to abide by our terms, maintain integrity, and promote safe, honest commerce.
• All activities must comply with Nigerian laws and international e-commerce standards.
• DMarket reserves the right to suspend or delete any account involved in misconduct or fraud.

2. Shop Owner Guidelines

• All product details must be honest, clear, and complete — including images, prices, and stock status.
• Fake, expired, or restricted items are strictly prohibited on the platform.
• Sellers are expected to process orders quickly and communicate professionally with buyers.
• Your unique store link (e.g., https://d-markets.shop/shop/yourshop) should be shared widely to boost traffic.

3. Buyer Responsibilities

• Buyers should provide valid contact and delivery information to avoid delays or disputes.
• Only post reviews for products actually purchased and received.
• Direct off-platform transactions with sellers are discouraged and not covered by our support policy.

4. Order Disputes and Refunds

• Disputes must be reported within 72 hours of delivery via our Contact Page.
• Refunds are granted only for valid cases like undelivered goods, wrong products, or damaged items.
• Frequent violators may face penalties or be removed permanently from the platform.

5. Privacy and Data Usage

• DMarket does not share your personal data with any third-party without consent.
• All activities are logged to improve experience and ensure user security.

6. Promotions and Advertising

• Top-performing products and stores may be featured on our social media platforms at no cost.
• Shop owners can request paid promotional slots via our support email.

7. Suspension and Termination

• Any user caught violating these policies may have their account suspended without notice.
• Fraudulent sellers or malicious buyers will be banned and may be reported to authorities.

8. Contact and Support

• Email: support@d-markets.shop
• WhatsApp: +234 903 915 0904

Last Updated: April 2025